Feedback / Whistleblowing

Reporting concerns to us (Whistleblowing) – It is vital that we treat the people we support with respect and kindness at all times. Safeguarding the service users we support is of utmost importance to us.

If anyone observes a person we support being mistreated by anyone or in any situation, this must be reported to us immediately so we can take prompt action to make the victim safe.

If you have any concerns about what is happening to a service user we support, whether it be your relative in care or a service user in your own workplace, please contact us without delay, you can be assured that Your Lifestyles welcomes all and any information that helps us to ensure the safety and welfare of the people we support at all times.

Any information provided will be fully investigated and all those who raise concerns can do it here have the option to do it anonymously.

If you have any concerns (no matter how small) please raise them with us without delay by calling;

Tracey Caswell – Director – 07891 550778

Mark Luce – Director of Operations – 07807 358116

Or email [email protected]

We can assure you that we will take immediate action.

Alternatively if you have a concern which you are unable to raise with us,  please contact:

Care Quality Commission

[email protected]

Telephone: 03000 616161

Gloucestershire Adult Helpdesk

[email protected]

Telephone: 01452 426862